1General information

Welcome to our Privacy Policy page! When you use our store services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. By using any of PassPsychometric’s service, you (the customer) take full responsibility of any events which may seem actionable/illegitimate. PassPsychometric will not be liable for any externalities caused by the services rendered between PassPsychometric and the customer. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

2Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

3Management of personal data

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our store by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain store services.

4Information We Collect

Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.

5How We Use Your Information

Our store uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various store services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

6Sharing Your Information

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In the event where due diligence investigations verifies an employee for any test provider, imposing to be a customer, the company-client relationship between PassPsychometric and the individual(s) under question, will be terminated – effective immediately. In the case where the payment has been collected, the work will be issued to another party not affiliated with PassPsychometric which adheres to the terms agreed with the client. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

7Interest-free Instalment Plan

PassPsychometric may offer 0% interest-free instalment plans in rare exceptions. These would be on a case-by-case basis depending on a client’s circumstances and existing credit-score as per the system. In a contract for delivery by instalments agreed by PassPsychometric, a breach by a party in respect of one or more instalments can affect the other party in respect of that instalment, in respect of future instalments and in respect of instalments already processed. A reminder email would be sent prior to the payment deadline to ensure it is not missed. However, there is zero tolerance in the event of breaches in the deadline. Therefore, it would be highly desirable to set a standing order payment of the outstanding balance scheduled prior to the payment date. In the case of a breach, the case will be escalated to senior management who reserve the right for legal action. PassPsychometric will always attempt to resolve the situation peacefully as this works favourably for both parties. We trust integrity in our clients and anticipate to receive outstanding balances as per promised via emails or other communication methods. However, failure to meet the stipulated deadline will result in the necessary actions being taken, such as bailiffs, client proceeds, impacts on credit scores, existing and future applications, academic integrity etc. PassPsychometric must obey the required company protocols as outlined to ensure all our clients are treated in the same manner.

If the client completes the transaction as promised of any outstanding balance, PassPsychometric and relevant parties will not need to escalate the issue nor intervene with legal external parties. For any ramifications any breaches in the payment may hold, including jeopardising current and future applications, PassPsychometric would NOT be liable.

The Late Payments Act will apply to claim for late payments, interest at the lower of RPI or 2.5% and compensation for debt recovery cost. This may be waived by senior management which would solely be at their discretion and the mutual understanding of the counter-party. Court proceedings and CCJ’s are an option to be actioned by PassPsychometric and in the event where this is considered to be an empty threat, PassPsychometric would not be duty-bound to offer any evidence until the court date. Any ramifications following the court proceedings may result in a significant indelible black mark on the client’s credit rating for upto six years, however PassPsychometric will not be liable, given that the client was informed about the remaining balance. Evidence will be presented at the court proceedings to prove the debtor (client) has been given an opportunity to repay such as an email reminder or equivalent.


In the event of any failed test(s) conducted by PassPsychometric, we will issue a refund for the particular test(s) where the score is below the pass mark, after deducting appropriate administration fees and third party charges. In order to process the refund, PassPsychometric must receive concrete evidence the failure of the application, was solely due to that/those particular test(s) performed by PassPsychometric. Failure for an application to progress due to any other factors such as: education, university grades, work experience, answers to motivation/competency questions etc, will not be entitled to a refund. Note: this list is not exhaustive. As previously referred to on the website, the guaranteed pass and refund is only offered for objective Tests i.e. Numerical, Verbal, Logic and Diagrammatic tests. Thus, tests such as a Personality test or a SJT fall under a subjective test. Consequently, we do not offer a guaranteed pass (the 'correct answer', varies from organisation to organisation). In the event where a slot has been booked for a single test (or multiple tests) using the standard packages, PassPsychometric will reserve the slot to ensure guaranteed completion. However if the client wishes to cancel the test(s) upon making the payment, an administration and booking fee is commissioned at 30% of the payment or £30, whichever is lower; this will be automatically deducted from the initial payment. The fast-track packages do not incur any fees to rearrange the test slot.
 The refund will be issued immediately and should be received within 48 hours depending on third party payment transfer times.